RETURN POLICY

Effective June 08, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at explore@plankmerchants.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

PLANK

Attn: Returns

RMA #

P.O Box 84

Cochrane, Alberta T4C1A4

Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Wetsuits

● Opened/Used Equipment

● Swimwear

● Washed/Worn Apparel and Shoes

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● A 15% restocking fee will be charged for all returns.

● Sale items are FINAL SALE and cannot be returned.

● PLANK MERCHANTS INC. reserves the right to waive any charges associated with the return/exchange process on a case by case basis.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

explore@plankmerchants.ca